Munchies' Craft

PRIVACY POLICY

Last updated: 21 January 2026


This privacy notice for Munchy House Ltd (doing business as Munchies Craft) (“we”, “us”, or “our”) explains how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.munchiescraft.co.uk or any website of ours that links to this privacy notice
  • Make a booking through our online booking system
  • Visit our café and bar and make payments
  • Engage with us through enquiries, social media, marketing, or events

If you do not agree with this privacy policy, please do not use our Services.
If you have any questions or concerns, please contact us at info@munchiescraft.co.uk.




SUMMARY OF KEY POINTS

  • We collect personal information you choose to provide when booking, visiting, or contacting us.
  • We do not process sensitive personal information.
  • We use trusted platforms such as WordPress, Roller App, Elavon, Eventbrite, and Google Analytics.
  • We only process personal data when we have a lawful basis under UK GDPR.
  • You have rights over your personal information under data protection law.




1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide to us

We collect personal information that you voluntarily provide when you:

  • Make a booking online or in person
  • Contact us with enquiries
  • Visit our venue and make payments
  • Engage with us via email or social media

This information may include:

  • Name
  • Email address
  • Phone number
  • Booking details (date, time, party size)
  • Payment information (processed securely by payment providers)
  • Communication preferences

We do not collect or process sensitive personal information.

You are responsible for ensuring that the information you provide is accurate and kept up to date.




Information automatically collected

When you visit or use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser and device type
  • Operating system
  • Language preferences
  • Pages viewed and time spent on the website
  • Approximate location (based on IP address)

This information helps us operate our website securely, improve functionality, and understand how our Services are used.

We use cookies and similar tracking technologies. Please refer to our Cookie Notice for more information.




2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to:

  • Manage bookings and visits
  • Communicate with you about bookings or enquiries
  • Process payments securely
  • Send essential service-related communications
  • Improve and administer our Services
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations




3. WHAT LEGAL BASES DO WE RELY ON?

Under UK GDPR, we process personal information based on the following legal bases:

  • Consent – where you have given clear permission
  • Contractual necessity – to provide bookings and services
  • Legal obligation – where required by law
  • Legitimate interests – to operate and protect our business responsibly
  • Vital interests – to prevent harm where necessary




4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share personal information with trusted third-party service providers who help us operate our Services, including:

  • WordPress – website hosting and content management
  • Roller App – online booking and ticketing platform
  • Elavon – card payment processing
  • Eventbrite – email communications and event-related messaging
  • Google Analytics – website usage and performance analysis
  • Social media platforms (such as Instagram and Facebook) – where you engage with us publicly

These providers are required to protect your personal information and process it only in accordance with our instructions and applicable law.

We may also share personal information:

  • Where required by law or regulatory authorities
  • In connection with a business transfer, merger, or acquisition




5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to support website functionality and analyse usage.
You can manage cookie preferences through your browser or as outlined in our Cookie Notice.




6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (for example, accounting or tax obligations).

When information is no longer required, it is securely deleted or anonymised.




7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organisational measures to protect personal information.
However, no system of transmission or electronic storage can be guaranteed to be completely secure.




8. DO WE COLLECT INFORMATION FROM MINORS?

Our Services are intended for individuals aged 18 and over.
We do not knowingly collect personal information from children under 18.




9. WHAT ARE YOUR PRIVACY RIGHTS?

Under UK GDPR and applicable data protection laws, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).




10. DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track browser signals, as no uniform standard has been adopted.




11. UPDATES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time.
Any changes will be effective once published on our website.




12. CONTACT US

Munchy House Ltd
19 Market Street
Brighton BN1 1HH
England
Email: info@munchiescraft.co.uk
Website: https://www.munchiescraft.co.uk




13. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request to access, update, or delete your personal information by contacting us or visiting https://www.munchiescraft.co.uk.